Reservation Clerk

About the role

Le Méridien, part of Marriott International, is hiring a Reservation Clerk in Oran, Algeria. The position handles all reservation requests, changes and cancellations received by phone, fax or mail, and works full time.

Key responsibilities

• Process reservation requests, changes and cancellations and identify the appropriate room type and rate.
• Verify availability of room type and rate, and explain guarantee, special rate and cancellation policies to callers.
• Accommodate and document special requests, and answer questions about facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist people with disabilities and maintain confidentiality and professional appearance.
• Comply with company policies, quality assurance standards and the physical demands of the job (lifting up to 10 pounds).

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• No license or certification needed.