SPA Manager

About the role

JW Marriott is hiring a full-time SPA Manager in the Trust Complex Buildings, Nouveau Quartier des Affaires, Bab Ezzouar, Algiers. The position supervises and coordinates staff delivering spa services, including the salon, skin care, program coordination, reservations, reception desk, massage and locker room areas, and focuses on guest and employee satisfaction and meeting the operating budget.

Key responsibilities

• Support management of spa operations and budgets: act as Spa Director in his or her absence, ensure employees have the right supplies, equipment and uniforms, manage supply and equipment inventories within budget, and review budgets, operating statements and payroll reports.
• Maintain cleanliness of the spa and related areas and equipment, and understand how department operations affect the property's financial goals.
• Deliver exceptional customer service: set a positive example, gather guest feedback, handle complaints, empower employees and promote continuous improvement.
• Handle human resources activities: solicit employee feedback, ensure employees understand expectations, participate in progressive discipline and recognition programs, run a spa orientation and ongoing training, and support fair administration of property policies and SOPs.
• Assist the Spa Director with day-to-day spa operations as needed.

Required profile

• High school diploma or GED.
• 2 years of experience in a spa, guest services or a related professional area.