Superviseur de centre d'appels trilingue – Alger

About the role

The Call Center Supervisor will lead a team of agents in Algiers, ensuring high performance and efficient handling of visa‑related inquiries. Reporting to the Director of Customer Relations, the supervisor acts as a mentor and a key driver of the centre’s profitability.

Key responsibilities

• Plan schedules and assign tasks for each agent.
• Provide close, day‑to‑day coaching, motivation and performance monitoring.
• Foster team cohesion and a supportive work environment.
• Identify recruitment and training needs and communicate them to management.
• Ensure agents have the necessary tools and that communication systems operate smoothly.
• Communicate procedures and required information to agents for consistent client service.

Required profile

• Minimum 2 years of experience supervising a contact‑center team.
• Proven ability to manage performance and mentor staff.
• Fluent in French, English and Arabic, both written and spoken.
• Relevant higher education (Bachelor’s degree or higher).
• 3–5 years of overall professional experience.

Required skills

• Fluency in French, English and Arabic.

What we offer

• Local full‑time contract.
• Dynamic, human‑centred work environment.
• Opportunity to grow within an international outsourcing company serving European governments.