Arabic-Speaking Customer Service Associate

About the role

As an Arabic‑Speaking Customer Service Associate at Carry1st, you will be the primary point of contact for users across our Arabic‑speaking markets. You’ll resolve inquiries, troubleshoot technical issues, and ensure a seamless experience for our customers while collaborating with internal teams.

Key responsibilities

• Resolve day‑to‑day customer issues and track inquiries and complaints.
• Identify transaction and fulfilment discrepancies, flag potential risks, and escalate them promptly.
• Implement tactical changes to improve the overall customer experience.
• Provide clear reporting on CS issues, insights, and trends to the business.
• Collaborate with cross‑functional teams to address related concerns and refine workflows.

Required profile

• 1–2+ years of experience in an Arabic customer service role, preferably in e‑commerce or a high‑volume environment.
• Detail‑oriented with a proactive problem‑solving approach.
• Availability to work day or night shifts.
• Fluent in Arabic and English.
• Knowledge of trends and user interactions within the MENA region.

Required skills

What we offer

• Fully remote, global team with colleagues in 15+ countries.
• Opportunity to build industry‑changing fintech products.
• Equity ownership in a VC‑backed startup.
• Remote working allowance of $600 per year.
• Learning and development budget for courses, conferences, and training.
• Birthday leave – a paid day off on your special day.
• All necessary equipment to work effectively from anywhere.