AVP – P&C Insurance Broking (Mumbai/Pune)

About the role

We are seeking an Assistant Vice President to lead our Property & Casualty (P&C) insurance broking team in Mumbai/Pune. The role combines strategic oversight, client relationship management, and operational excellence to drive growth and service quality.

Key responsibilities

• Review and audit team outputs, providing feedback to maintain and improve quality standards.
• Investigate, research, and resolve client‑related issues independently.
• Serve as the primary day‑to‑day contact for clients, ensuring prompt and professional responses.
• Meet scale‑up and productivity targets, including service level, utilization, and customer satisfaction metrics.
• Generate ideas, analyze operational risks, handle escalations, and collaborate with other leads to mitigate risks.
• Stay updated on industry changes and external factors affecting clients.
• Manage the open items log to ensure timely closure of outstanding tasks.

Required profile

• 20+ years of overall experience with 8‑10+ years in P&C insurance brokerage, preferably US geography.
• Proven ability to manage large teams and resources.
• Experience with accounts receivable/payables is a plus.
• Strong ability to meet deadlines, prioritize tasks, and drive results in a fast‑paced environment.
• Excellent written and oral communication skills.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience using broker management systems.

What we offer

• Permanent full‑time employment.
• Opportunity to lead a high‑impact team in a major Indian market.
• Competitive compensation package.