Director of Spa Operations

About the role

The Director of Spa Operations leads all aspects of the spa, overseeing programs, services, facilities and staff to deliver exceptional guest experiences while driving financial performance.

Key responsibilities

• Develop and execute spa sales and marketing strategies, including new product recommendations, group gifting programs, and promotional events.
• Manage spa operations, vendor contracts, retail product selection, inventory, and uniform procurement.
• Monitor revenue, forecast sales, and ensure targets are met or exceeded.
• Control budgets, payroll, and controllable expenses such as amenities, linen, and supplies.
• Maintain high standards of cleanliness and equipment upkeep.
• Investigate guest incidents, implement corrective actions, and uphold superior customer service standards.

Required profile

• Either a 2‑year degree in Business Administration, Hotel & Restaurant Management, or related field with at least 4 years of relevant experience, or a 4‑year bachelor’s degree with at least 2 years of experience in spa, guest services, front desk, sales or marketing.

Required skills

What we offer

• Full‑time, onsite position in a modern spa facility.
• Opportunity to lead a dynamic team and shape the spa’s strategic direction.