IT Desk Support
Laboratoires HUPPharmaceutical · Constantine
Job description
About the role
We are looking for an IT Desk Support professional to join our team on a full‑time basis in Constantine. The role focuses on delivering reliable first‑line technical assistance to internal users and ensuring smooth operation of IT services.
Key responsibilities
- Receive, log and prioritize support requests through the ticketing system.
- Troubleshoot hardware, software and network issues and provide timely resolutions.
- Assist users with account access, password resets and application usage.
- Escalate complex problems to senior technical staff while maintaining clear communication with requestors.
- Document solutions and contribute to knowledge‑base articles.
Required profile
- Master’s degree in a relevant field.
- Minimum of 3 years of experience in an IT support or service desk environment.
- Full‑time availability and willingness to work on‑site in Constantine.
- Strong communication skills and customer‑oriented attitude.
Required skills
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Published 1 month ago
Expires 3 weeks from now
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Laboratoires HUPPharmaceutical
Constantine
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