Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual customer support representative to assist our global shoppers. You will handle inbound calls and live‑chat inquiries, turning challenges into positive experiences while working from your home office.

Key responsibilities

• Provide friendly, timely assistance in French and English via phone and chat.
• Track orders, answer product questions and resolve issues with a solutions‑first mindset.
• Document every interaction accurately in our support platform.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent oral and written French and English.
• Calm under pressure and focused on delivering solutions.
• Reliable high‑speed internet and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar e‑commerce support tools.
• Familiarity with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Culture that values growth, accountability and connection.