Bilingual French/English Customer Support Specialist – Remote
TalentPop App · Alger
وصف الوظيفة
About the role
TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for users worldwide.
Key responsibilities
- Provide timely, professional assistance in French and English through chat and email.
- Address customer questions, order issues, and general concerns.
- Troubleshoot problems and deliver clear, accurate solutions.
- Document interactions and keep records up to date.
- Collaborate with teammates to maintain consistent, high‑quality support.
- Share feedback to improve processes and the overall customer journey.
Required profile
- Fluent reading and writing in both French and English.
- Minimum 1 year of customer service experience (e‑commerce preferred).
- Strong written communication and attention to detail.
- Ability to manage multiple conversations simultaneously.
- Proactive, solution‑oriented mindset.
Required skills
- Experience with support platforms such as Zendesk, Gorgias, or Shopify.
What we offer
- Permanent remote work arrangement.
- Competitive salary with annual performance‑based increases.
- Paid time off, health and dental coverage or monthly health stipend.
- Holiday bonuses and opportunities for career growth.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
TalentPop App
Alger
عروض عمل ذات صلة
-
Chargé(e) de Relation Client E-Commerce
Carex Sweden Alger -
French Bilingual Customer Support Specialist – Remote
TalentPop App Constantine -
Bilingual French/English Customer Support Specialist – Remote
TalentPop App Algérie -
Agent de Support à la Pré-vérification Documentaire
CAPAGO International Mohammadia -
Freelance Télévendeur / Closer BtoB – 100% Télétravail
Sqwad Algérie