Customer Service Associate – German Speaker

About the role

TalentPop is seeking a bilingual German‑English Customer Service Associate to join its global operations team. This permanent, remote position focuses on delivering high‑quality support across phone, live chat, and email while representing the company with professionalism and empathy.

Key responsibilities

• Provide timely assistance to customers via phone, live chat, and email.
• Accurately resolve inquiries and document each interaction.
• Escalate complex issues to appropriate internal teams.
• Collaborate with colleagues to improve processes and customer experience.

Required profile

• Minimum 1 year of experience in customer service, support, or helpdesk.
• Professional fluency in both German and English.
• Ability to work independently in a remote environment.
• Personal computer with Intel i5‑equivalent processor and stable wired internet (≥25 Mbps).

Required skills

• Experience with Zendesk, Gorgias, Shopify, or similar support platforms.

What we offer

• Competitive compensation with annual salary reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• Permanent work‑from‑home setup supporting long‑term career growth.