French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via phone and live chat, providing clear, friendly, and professional assistance in both French and English.

Key responsibilities

• Deliver timely, accurate support through calls and chat in French and English.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log all interactions precisely in our support system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism and patience.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Growth‑focused team culture that values accountability and human connection.