Receptionist – Guest Experience Expert

About the role

As a Receptionist at Le Méridien Oran, you will be the first point of contact for guests, creating a welcoming and memorable experience from check‑in to check‑out. You will work closely with the Guest Experience team to ensure smooth operations and personalized service throughout each stay.

Key responsibilities

• Greet guests warmly, manage check‑in and check‑out procedures, and handle reservations.
• Process guest requests, provide information about hotel services and local attractions, and resolve issues promptly.
• Maintain accurate records, complete daily reports, and ensure compliance with hotel policies.
• Assist with operational tasks such as handling phone calls, managing mail, and coordinating with other departments.
• Uphold safety standards, confidentiality, and professional appearance at all times.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior experience required; training will be provided.
• Ability to work on your feet for extended periods and lift objects up to 10 lb.
• Strong communication skills and a customer‑focused attitude.

Required skills

• Basic computer literacy for reservation systems.