Fleet Manager

About the role

Yassir is looking for a proactive Fleet Manager to oversee and optimise its network of delivery riders across multiple cities. You will ensure high operational performance, customer satisfaction, and profitability while supporting the company’s rapid expansion in the Maghreb and beyond.

Key responsibilities

• Track daily active rider numbers, availability by zone and time slot.
• Recruit, onboard, and train new riders, building a robust fleet of freelancers or contractors.
• Monitor KPIs such as delivery time, completion rate, complaints, and incidents.
• Analyse performance metrics (retention, activity, rider complaints, response time) and implement corrective actions.
• Coordinate with sales, customer service, and dispatch teams to provide operational support.
• Manage rider‑related incidents and disputes.
• Launch initiatives to improve rider experience.
• Forecast rider demand per zone and plan staffing accordingly.

Required profile

• Bachelor’s or Master’s degree in logistics, supply chain, management or a related field.
• 2‑4 years of experience in a similar role, preferably in on‑demand delivery.
• Strong leadership and ability to manage field teams.
• Excellent organisational skills, rigor, autonomy and results orientation.

Required skills

• Advanced Excel
• Google Sheets
• Dispatch tools
• CRM systems

What we offer

• Opportunity to shape the rider fleet of a fast‑growing super app.
• Inclusive, diverse workplace culture.
• Competitive compensation and benefits.