Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to join our Global Customer Support team in Algeria. The role involves handling inbound communications, resolving issues promptly, and ensuring a high level of customer satisfaction.

Key responsibilities

• Answer phone calls, emails and chat messages from customers.
• Diagnose and resolve customer issues quickly and efficiently.
• Process returns, exchanges and manage customer complaints.
• Maintain accurate records of each interaction.
• Update customer information in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Inform customers about the status of their inquiries.

Required profile

• Excellent oral and written communication skills in Russian and Kazakh.
• Professional and polite dialogue with customers.
• Ability to handle large volumes of information with attention to detail.
• Strong documentation accuracy.

Required skills

• Proficiency with PC and basic office software.
• Experience using CRM systems and other specialized software.