German-speaking Customer Experience Specialist – Visa Sponsorship

About the role

Join TELUS Digital Bulgaria as a German-speaking Customer Experience Specialist. You will provide multilingual support to our clients, ensuring high satisfaction and smooth issue resolution.

Key responsibilities

• Deliver outstanding client service in German and English.
• Achieve excellent customer experience and satisfaction scores.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, email, chat, or ticketing systems.

Required profile

• Fluent in German and English.
• Excellent verbal and written communication skills.
• Motivated to work in a team-oriented, international environment.

Required skills

What we offer

• Full work permit and visa sponsorship assistance.
• Relocation bonus of €1,500 gross (paid in two installments).
• 21 days of company-provided accommodation upon arrival and help finding long‑term housing.
• Fully paid training.
• Stable, long‑term employment with career development opportunities.
• Attractive salary and additional health insurance.
• Access to more than fifty benefits and services.
• Positive international working environment with support, learning, and employee referral bonuses.