Network Account Manager & NAM Coordinator

About the role

Pfizer is hiring a Network Account Manager (NAM) and NAM Coordinator for its CFC team in Algeria, based in Algiers. The NAM owns a portfolio of stakeholders, networks and customers and turns customer, market and business intelligence into differentiated account strategies. The role also coordinates the CFC team's field priorities. The position is on-premise.

Key responsibilities

• Own the account strategy and annual plan for the allocated portfolio, institutions and geography, segmenting accounts and HCPs into Strategic, Key, Core and Foundation levels
• Build relationships with customers, KOLs and decision-makers, and bring them together to advance shared interests in the assigned therapy areas
• Map decision-makers and decision-making processes, monitor the institutional environment and competitors, and turn insights into recommendations for Commercial, Access, Medical and Marketing teams
• Lead access and product availability activities, resolve PO and availability issues, and coordinate purchase orders, deliveries and stock with Supply
• Mobilize Marketing, Medical, Access, Supply and Tender teams, synchronize investments per account and support peers in the CFC team
• Track annual objectives and sales forecasts, report progress monthly and quarterly, and keep accurate customer and account records
• Act with integrity and comply with company policies and local laws

Required profile

• Bachelor's degree in science, business or equivalent; pharmacist, physician, dentist, veterinary or biologist diploma (for Algeria)
• More than 5 years of experience in healthcare, including hospital and key account management
• Excellent written and oral French and English, with strong presentation skills
• Strong knowledge of the healthcare environment, institutional structures, tender processes and the local regulatory framework
• Master's degree or MBA is a plus; Pfizer therapeutic area experience is a plus

Required skills

• Digital and analytical proficiency (Excel, PowerPoint, Word, CRM and analytics tools)
• Ability to use approved AI tools responsibly and in compliance with Pfizer policies
• Autonomous decision-making, negotiation, stakeholder management and risk management