Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly and empathetic professional to join our remote team as a French Bilingual Customer Support Representative. You will assist French‑speaking customers via phone and live chat, turning challenges into positive experiences.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our CRM.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive culture that values growth and accountability.