French Customer Support Specialist – Bilingual FR/EN (Remote)

About the role

This fully remote position supports customers in both French and English through chat and email. You will help resolve inquiries, provide clear information, and ensure a smooth, positive experience for each user.

Key responsibilities

• Deliver timely, professional assistance via chat and email in French and English.
• Assist customers with order questions, general concerns, and product information.
• Troubleshoot issues and provide accurate, step‑by‑step solutions.
• Document each interaction and keep records up to date.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback and insights to improve processes and the overall customer journey.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum of one year experience in customer service, preferably e‑commerce.
• Strong written communication skills with keen attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk.
• Familiarity with Gorgias ticketing system.
• Knowledge of Shopify for order and product queries.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Health and dental coverage or a monthly health stipend.
• Opportunities for professional growth and career advancement.
• Supportive, fully remote team environment.