French-English Remote Customer Support Specialist

About the role

We are looking for a fluent French‑English speaker to join our fully remote customer support team. As the first point of contact for French‑speaking customers, you will handle inbound calls, live chat, and email inquiries, delivering friendly and efficient assistance.

Key responsibilities

• Provide top‑tier support in both French and English via voice and chat channels.
• Troubleshoot customer issues and deliver effective, customer‑first resolutions.
• Maintain clear, empathetic communication to build strong relationships.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home arrangement.