Agent de réclamation – Service client

About the role

The company Para Premium, a wholesale distributor of parapharmaceutical and cosmetic products, is looking for a Complaint Agent to manage client complaints in its Dergana office.

Key responsibilities

• Receive and record client complaints received by phone or in person.
• Log complaints using the designated software or appropriate tools.
• Escalate issues to the relevant internal departments.
• Coordinate the complaint process with various stakeholder divisions.
• Monitor and follow up on each case to ensure timely resolution.
• Guide customers through the complaint handling process, aiming for optimal response times.

Required profile

• Previous experience in a similar complaint or customer service role (preferred).
• Strong oral and written communication skills in French.
• Ability to work calmly under pressure and maintain professionalism.

Required skills