Agent de réclamation – Service client (temporaire)

Para Premium · Dergana

Junior 🇫🇷 Français

Job description

About the role

Para Premium, a wholesale distributor of parapharmaceutical and cosmetic products, is seeking a temporary Complaint Handling Agent to manage client complaints and ensure a high level of customer satisfaction.

Key responsibilities

Receive and record all client complaints via phone or face‑to‑face interactions.
Log complaints using the company’s software or other appropriate tools.
Escalate complaints to the relevant internal departments.
Coordinate the complaint process with various stakeholder teams.
Maintain rigorous follow‑up and provide timely responses to clients.
Assist clients throughout the resolution process, ensuring optimal response times.

Required profile

Previous experience in a similar role (preferred).
Good computer literacy.
Excellent oral and written communication skills.
Ability to remain calm and professional under pressure.

Required skills

Proficiency with standard office computer tools (e.g., word processing, spreadsheets).
Basic use of complaint‑tracking software.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Para Premium.

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Published 1 month ago

Expires 1 week from now

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